IT Infrastructure Library (ITIL) is the only consistent and comprehensive
documentation of best practice for IT Service Management. Used by many hundreds
of organisations around the world, a whole ITIL philosophy has grown up around the
guidance contained within the ITIL books.
ITIL consists of a series of books giving guidance on the provision of quality IT
services, and on the accommodation and environmental facilities needed to support
IT. ITIL has been developed in recognition of organisations' growing dependency on
IT and embodies best practices for IT Service Management.
The ethos behind the development of ITIL is the recognition that organisations are
becoming increasingly dependent on IT in order to satisfy their corporate aims and
meet their business needs, this leads to an increased requirement for high quality IT
Each module is intended to facilitate the quality management of IT services and
infrastructure in the organisation (by IT infrastructure, we mean organisations'
computer and networks - hardware, software and computer-related
telecommunications, upon which the systems and IT services are built and run). The
codes of practice are intended to assist organisations to provide quality IT service in
the face of challenges such as budgetary constraints, skill shortages, system
complexity, rapid change, current and future user requirements and increased user
ITIL provides the foundation for quality IT Service Management. The widespread
adoption of the ITIL guidance has encouraged organisations worldwide, both
commercial and non-proprietary, to develop supporting products as part of a shared
The ITIL story –
Why is ITIL Important?
Every day, business increasingly relies on technology. While becoming more
dependent upon technology, the continuous advancement of technology is becoming
increasingly difficult to manage. Delivering efficient and effective management of
technology creates a stable foundation to run your core businesses. Ultimately,
optimized technology management can create a powerful competitive advantage,
allowing a business to achieve customer service excellence. Adhering to industry best
practices allows businesses to benefit from the experience of others, without the
trials and tribulations. ITIL provides a proven best practice methodology to optimize
management of technology and the processes surrounding them.
Other Reading material may be found on the following Web-Sites –
Glossary of terms