ITIL V3 Foundation Bridge with Certification Exam (1 Day)
The ITIL V3 Bridging course is provided to give candidates a fast track route to an ITILŪ version 3 Foundation level of knowledge. This course is only intended for existing holders of ITILŪ Foundation certificates from earlier ITIL versions.
The ITILŪ Foundation Bridging course highlights the new topics in ITIL V# and the main differences from earlier ITILŪ versions.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification.
·Service Management as a practice (Awareness)
·Service Lifecycle (Awareness)
·Key Principles and Models (Awareness)
·Generic Concepts (Awareness)
·Selected Processes (Awareness)
·Selected Roles (Awareness)
·Selected Functions (Awareness)
·Technology and Architecture (Awareness)
·ITILQualification scheme (Awareness)
ITIL is a public domain approach for managing IT services.It was developed by the CCTA, transitioned to the Office of Government Commerce (OGC) in the United Kingdom and now maintained by the itSMF, the independent and internationally recognized forum for IT Service Management professionals.IT service management groups around the world are using ITIL Processes to improve efficiency and communication in IT services.
What Makes This Course Unique
Our unique use of IT service management tools to demonstrate how processes work accelerates the knowledge transfer to the participant.We have created a learning experience that is both exhilarating and enjoyable and based on disciplines learned in executive development programs, underpinned by the total quality management, and an in-depth knowledge of IT provisioning.
Who Should Attend
Anyone working in IT services requiring more knowledge about the ITSM best practices.
Benefits of Attending
After attending this course, attendees will understand how IT Service Management processes can improve IT operations.In particular, participants will:
·Understand Service Lifecycle
·Comprehend the main activities of the main processes
·Be aware of key ITIL definitions
·Be prepared to take the Foundation Bridge Certificate Examination
If successful in the examination, attain the Foundation Certificate in IT Service Management
·Understand the background for ITIL V3 and why ITIL needed to change
·Service Management as a Practice Concepts of Service Management
·The Five Core Books
oContinual Service Improvement
·Key terms and definitions
ITIL V3 Key Principles and Models
o Service Strategy
oThe three types of service providers
oPerspective, position, plan or pattern
oService Portfolio Design
oInsourcing, outsourcing, partnership
oThe Service V model
oBusiness Value, asset and configuration management
oQuality vs. Cost of Service
oReactive vs. proactive
oContinual Service Improvement
oPlan, Do, Act, Check
ITIL V3 Processes
oService Portfolio Management
oService Level Management
oService Catalogue Management
oInformation Security Management
oIT Service Continuity Management
oService Asset and Configuration Management
oRelease and Deployment Management
oContinual service Improvement
oThe 7 Step Improvement Process
oService desk oTechnical Management oApplication Management oOperations Management Function (IT Operations Control and Facilities Management) oRoles and Responsibilities? oTechnology and Architecture
oITILŪ Qualification scheme
Review, Practice Questions and Examination
·High Level review of ITSM?s key concepts
·Recommendations for exam technique
·Series of practice examination questions
·Exam: 20 multiple choice questions
The Foundation Bridge Certificate in IT Service Management is awarded to participants who receive a passing grade of 65% on the exam.Maximum of 30 minutes. Candidates sitting the exam in a language other than their native language have a maximum of 40 minutes and are allowed the use of a dictionary.
There are no prerequisites.Work experience in IT services is recommended.
One day class, Includes lecture, exam preparation and exam
(734) 424-2048 or 256-529-1076
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Val - IT, Inc. is officially accredited as Accredited Training Provider for Foundation Level Certificates by EXIN, the Examination Institute for Information